Due to the custom nature of our products, they are not eligible for returns or refunds. Each item is carefully crafted with time and effort to ensure quality. If you have any questions or concerns about your specific item, please don’t hesitate to contact us atsupport@keepsakesforlife.com. We’re here to help and want to ensure you’re completely satisfied with your order. 

Cancellations are accepted only before your item is prepared. Once the preparation process has begun, we are unable to accept cancellations. If you wish to cancel your order before production starts, please contact us immediately.

If a cancellation is accepted, the customer is responsible for the shipping costs of their item.